Warranty & Return Policy

These Anycubic After-Sales Policies (these "Policies") only apply to the product you purchased from Anycubic Official Website. For purchases made through Anycubic's authorized resellers, please contact them directly for assistance. If you encounter any issues with your orders, please mail to our Customer Service Team with your order ID. If you need technical support, please contact our After-Sales Team with the S/N code (located on the machine back) and order ID, and we would be happy to help you.

• Part 1: Refund Policy
• Part 2: Repair Policy
• Part 3: Warranty Period

What is Covered

Anycubic guarantees that, subject to the following conditions, Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact Anycubic or your authorized Anycubic dealer for more details. You will be required to fill out a refund or repair form, which should be sent to us along with the product.

To initiate a return or replacement, please contact our Customer Service Team for assistance with the return process and to confirm the designated return address. Please do not send the product back without our confirmation. Kindly note that we do not accept self-pickup or freight collect shipments. Our team will guide you through the return process and provide you with further instructions on how to proceed.

Request Return Service

• Within seven (7) calendar days of receiving a product if the product has no manufacturing defect and is still in new condition.
• Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
• Over fifteen (15) calendar days of receiving a product if the product has a defect, and the return shipping cost must be covered by the buyer.

Return Service will NOT be provided where

• It is requested beyond seven (7) calendar days of receiving a product.
• A product sent to Anycubic for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
• legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
• Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
• Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
• Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
• A product is not delivered to Anycubic within seven (7) calendar days after Refund Service confirmation is sent from Anycubic.
• Other circumstances stated in this policy.

Request Replacement Service

• Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to Anycubic.
• Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
• Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will NOT be provided where

• Service is requested more than fifteen (15) calendar days after receiving a product.
• Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
• A product sent to Anycubic for replacing does not include all original accessories, attachments and packaging, or contains items damaged by user error.
• A product is found to have no defects after all appropriate tests are conducted by Anycubic.
• Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
• Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
• Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
• Received products have not been sent back to Anycubic seven (7) calendar days after replacement confirmation from Anycubic.
• Proof of damage during transit issued by the carrier cannot be provided.
• Other circumstances stated in this policy.

Shipping costs must be covered by the buyer in the following situations

• Returning products for any reason other than a proven defect
• Buyer's accidental returns
• Returning incorrect items
• Returning items claimed to have defects but found by Anycubic quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Part Replacement for Quality-Related Issues

All quality-related defects on items sold directly by Anycubic are covered by an extensive warranty, starting from the date of purchase. Replacement parts provided by Anycubic may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.

What is Covered

Under this Limited Warranty, Anycubic warrants that each Anycubic product that you purchase will be free from material and workmanship defects under normal use during the warranty period. The warranty period for different products and parts varies, please check Part 3: Warranty Period or contact our After-sales Service Team to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and Anycubic.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

What to Do Before Obtaining After-Sales Service:

• Buyer must provide sufficient proof of purchase
• Anycubic must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection

Valid Proof of Purchase:

• Order number from online purchases made through Anycubic or Anycubic’s authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Anycubic reseller that shows a description of the product along with its price
• Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address the item that was originally shipped).

How to Obtain Warranty Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by creating a new ticket and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

What Will Anycubic Do

Anycubic will attempt to diagnose and resolve your problem by e-mail. Anycubic may direct you to download and install particular software updates. If your problem cannot be resolved over e-mail or through the application of software updates, Anycubic will arrange for accessory replacement if the problem falls under this Limited Warranty.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranties on all replacements follow the same warranty time frame of the original defective item.

* Warranty period may vary according to local laws and regulations.

The Use of Personal Contact Information

By obtaining after-sales service under this policy, you authorize Anycubic to store your contact information, including name, phone number, shipping address and email address. We will protect the security of your information.

Warranty Service will NOT be provided where

• Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
• Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
• Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
• Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
• Scratches or wear that do not affect product performance.
• Out of warranty period.
• Free products.
• Second-hand products.
• Other circumstances stated in this policy.

UK Warehouse Return Address

• Recipient: RE GBLONA 913372.
• Address: Leicester Commercial Park Unit 1, Dorsey Way Enderby Leicester，LE19 4DB GB
• Tel: 03330151951.
• Please contact our official email address before returning: official@anycubic.com.

Technology	Components	Warranty Period
FDM	Print head	3 months
	Hotbed Carborundum Glass	6 months
	Other main components (Except tools)	12 months
LCD/DLP	LCD Screen	3 months
	Other main components (Except tools and FEP film)	12 months
	Wash & Cure Machine	12 months
Accessories	Accessories purchased separately	/