Purchase Warranty & Protection Plan
Ⅰ. Service Description
📦 What is the Package Protection Service?
Seel is the official logistics insurance partner of Anycubic. By selecting the protection service when placing your order, you will get triple protection against loss, damage, and delay (hereinafter referred to as "Protection Service").
❗ Important Purchase Rules
-
✅ Must be purchased at the time of placing the order. Not available after shipment.
-
✅ Effective immediately after shipment. Non-refundable once active.
-
✅ Cancellation is only possible before shipment, by contacting customer service.
Covered regions: United States, Canada, New Zealand, Australia, Germany, France, UK, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland.
Ⅱ. Coverage & Compensation Rules
🔍 1. Package Loss
Q: When is a package considered lost?
-
Domestic orders: Not received / no tracking updates > 30 days after shipment
-
Cross-border orders: Not received / no tracking updates > 60 days after shipment
-
If the tracking status explicitly shows "lost", a claim can be filed immediately.
Tip: Domestic = origin and destination in the same country. Cross-border = different countries.
Q: What proof is required for loss? (Any one of the following):
-
✅ Official proof of loss from the courier
-
✅ Surveillance video showing non-delivery
-
✅ Written proof from a third-party authority
-
✅ Police report
Compensation: Full refund of order value (excluding shipping/insurance fees).
📦 2. Package Damage
Q: What kind of damage is covered?
-
Product damage caused by logistics within 7 days of receipt.
Required proof:
-
✅ Clear photos of damaged outer packaging
-
✅ Close-up photos of the damaged item(s)
Compensation: Seel will assess based on severity, up to full order value (excluding shipping/insurance fees). If the proposed amount doesn’t meet expectations, you may continue negotiating with Seel on the claim page.
⏳ 3. Delivery Delay
Q: When is a delay claim valid?
-
Domestic: Not delivered within 10 days of shipment
-
Cross-border: Not delivered within 30 days of shipment
Compensation: Fixed $5 (converted to payment currency).
Q: If I claim for delay, can I still claim for loss/damage later?
-
✅ Yes! Delay claims do not affect your rights for loss/damage claims.
Ⅲ. Key Claim Guidelines
⏰ Claim Deadlines
| Type | Deadline |
|---|---|
| Loss | Anytime once conditions are met |
| Damage | Within 7 days after receipt |
| Delay | Within 90 days after payment |
Note: For pre-orders exceeding 90 days, you may still contact Seel to file a claim, subject to review.
📝 How to File a Claim
-
Go to https://resolve.seel.com
-
Submit an “Issue” report
-
Select product(s), upload required documents
-
Wait for review
Ⅳ. FAQs
Q: Can I buy protection after placing the order?
🚫 No, it must be purchased at checkout.
Q: Can I get a refund for the service?
🚫 Not after shipment (service becomes active once shipped).
✅ Refunds are only possible before shipment via customer service.
Q: If I already claimed for delay, can I still claim for loss/damage later?
✅ Yes! Delay claims do not affect loss/damage claims.
Q: Are there any other additional services for orders?
✅ We will soon launch extended warranty insurance and worry-free return insurance, so kindly stay tuned!
💡 Important on Receipt
-
Inspect the package upon delivery! Refuse if damaged and take photos.
-
Keep the shipping label and unboxing video as proof.
⏳ Take Action Now
Eligible? Click here to file a claim → Apply Now
More questions? Contact: support@seel.com
Ⅴ. Notes
-
Anycubic’s customer service team can assist with claim communications if needed (e.g. providing tracking numbers, following up claim progress).
-
Contact Anycubic support for:
-
Logistics status inquiries
-
Help submitting claim materials
-
Non-claim issues (e.g. product quality, usage questions)
-
📍 Seel claim portal: https://resolution.seel.com
📍 Anycubic support: https://anycubic.com/en/SupportCenter
Note: The same issue on the same order cannot be claimed with both Seel and Anycubic.
