Shipping Policy

Shipping Zone and Fees (SHIPS TO UK ONLY)

We have several warehouses located in UK and China. Normally, your order will be directly dispatched from the UK warehouse. Occasionally, if the UK warehouse runs out of inventory, we will ship your parcel directly from China to fulfill your order.

The delivery time for items is as follows: (only for the items purchased directly on

Shipped From Item Processing Time Shipping Time Shipping Fee
UK warehouses
  • Filament 3D Printers
  • Resin 3D Printers
  • Wash & Cure Machine
  • Filament & UV Resin
  • Accessories
1 Business day 3-5 Business days Free
China warehouse
  • All Products
/ 7-12 Business days Free

*Delivery Time= Processing Time + Shipping Time

Taxes and Duties

The purchase price does NOT include import duties, VAT, and other taxes and fees.

Frequently Asked Questions

Q: Can I change the shipping address of my order?

A: Orders can be edited or canceled only before the shipment via our customer support team.

Q: The logistics track has not been updated after shipment. What should I do?

A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive half of my order?

A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.

Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?

A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.