There may be a few reasons: the card has no funds available, the card is expired, the card does not allow internet purchases etc.
Solutions: Call your issuing bank they can tell you why the card is declining; try a different credit card or contact our customer support team click here, they would be happy to help.
About Payment
About Coupons
About Orders
About Shipping & Delivery
About Software problem
About Hardware problem
About Print Quality
About Warranty & Insurance
About Payment
What payments are accepted?
Please click here for further details.
Why does online payment fail?
What currency is used for checkout on your store?
All transactions on our store are processed in GBP. Regardless of your location or the currency displayed on the product pages, the final amount at checkout will be in GBP. Please be aware that your bank or payment provider may apply a conversion rate if your account is in a different currency.
About Coupons
How to use coupon code?
You can apply coupons for your order at checkout. Once you've entered your coupon code, click 'apply' and the discount will automatically adjust your order total. Please note that if you do not click 'apply' before continue checkout, your order total will not reflect a coupon discount.
Why doesn't the coupon code work?
Coupons cannot be combined, and you can only use one coupon code per order. Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
What should I do if I forgot to use the coupon?
Please note that each order can only use a coupon once. If your order qualifies for a coupon but you did not apply it, please contact our customer support team within 7 days after placing the order to arrange for a refund of the price difference.
About Orders
How do I receive an order confirmation or a tracking number?
After placing your order, an email with order number will be sent to you. Once your order is out for delivery, an email with a tracking number will be sent. If you don't get one of them within 24 hours of your purchase, please contact us click here.
The logistics track has not been updated after shipment. What should I do?
If the logistics track has not been updated after 7 days, please contact us click here. If within 7 days, please wait patiently.
Can I cancel or change my order?
Orders can be edited or canceled only before the shipment via our customer support team click here.
How long does it take to get a refund?
When the return is received, please contact us within 7-15 working days, and we will process the refund. If your order has not been shipped, we will refund to you within 3-5 working days.
About Shipping & Delivery
Why did only part of the order arrive?
We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please waiting 7 days and contact us click here for logistic tracking.
I received an email about the shipment being delivered, but nothing arrived. What should I do?
It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us click here.
The shipping time for pre-sale orders
The shipping time for pre-order items can be found on the pre-order product details page, and we will ship according to the agreed-upon time. If there are any delays due to unforeseen circumstances beyond our control, we will notify you via email. You can also check for more information about your order on the order page in our help center.
How can I know if a pre-sale order has been shipped?
After your pre-order items are shipped, you will receive one or more shipment notification emails containing tracking information. You can check the logistics status by visiting https://www.17track.net/en. You can also check for more information about your order on the order page in our help center.
About Software problem
How do I get the recommended resin parameters when slicing with Anycubic Workshop?
Please find the recommended parameters for different types of resins by model from the page.
How to download the official slicing software?
Please download the official slicing software from the page.
How can I upgrade the firmware if the printer is not connected to the Internet?
Please download the firmware file to the USB flash drive on the following page and then insert the USB flash drive into the printer to upgrade the firmware.
What formats of models does the slicing software support?
Anycubic slicer supports only STL, OBJ, and AMF format models. Anycubic workshop supports models in STL, OBJ, 3MF, PLY formats.
Can I log in to the slicing software of multiple computers with the same account?
The same account cannot be used to log in to multiple devices. The slicing software will prompt login failure.
About Hardware problem
What should I do if the touch screen is not sensitive?
First, please reinsert the touch screen cable. If it doesn't work, please try upgrading the firmware.
About Print Quality
The surface of the model is not smooth. How can I solve this problem?
Please check whether the printer's nozzle is clean, the print bed is flat, the printing material is properly fed, and make sure the print settings are correct. You can also try to adjust the print speed and temperature to improve the printing effect.
The models printed by my printer have the problem of drawing. How can I solve it?
Parameter setting problems: 1. Reduce the print head temperature 5-10℃, increase the pumping distance and pumping speed, and reduce the printing speed. 2. If the printing model spacing is large, it is recommended to increase the air driving speed.
Consumables problem: Use machine giveaway consumables or ANYCUBIC consumables for test confirmation
Print head problem: Preheat the nozzle, use a steel needle to unclog the print head nozzle, or replace the spare nozzle test.
What should I do if the first layer of the model is not attached to the hot bed?
First, please clean the nozzle and the hot bed of residual consumables, and then re-level the printer before printing.
The model printed by my printer has a layer shift problem. What should I do about it?
Please refer to the following documentation to resolve the problem.
About Warranty & Insurance
What is Package Protection?
A service by Seel covering loss, damage, and delay when purchased at checkout.
Can I add it after placing my order?
No, it must be purchased during checkout.
Can I cancel or refund it?
Yes, only before shipment; no refunds once shipped.
Which regions are covered?
US, Canada, New Zealand, Australia, Germany, France, UK, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland.
How do I file a claim?
Submit at Seel Claim Portal with required proof.
